Refund policy

WEXLER RETURN & REFUND POLICY

Effective date: [11/10/2025]

At Wexler, every wallet is designed with care and inspected by hand before shipping.
If something isn’t right, we’ll make it right.

RETURNS

You may return your order within 30 days of the delivery date.

To qualify for a return:

  • The wallet must be unused, undamaged, and returned in its original packaging.
  • Proof of purchase (order number or confirmation email) is required.
  • All returns must be authorized by our support team before sending any items back.

To request a return, contact:
📩 support@wexler.store

Once your request is approved, you’ll receive a return label or instructions depending on the reason for the return.
Unauthorized or late returns may be refused.

EXCHANGES

We gladly offer exchanges within 30 days of delivery for:

  • A different color of the same wallet model
  • A different model of similar value
  • Replacement of a defective or damaged item

To start an exchange, contact support@wexler.store with your order number and the item you wish to exchange for.

Conditions:

  • The original wallet must be unused and in new condition.
  • Exchanges are subject to availability in our inventory.
  • If the requested item is of higher value, you’ll receive a link to pay the difference.
  • If it’s of lower value, the difference will be refunded to your original payment method.

Personalized wallets (with engraved initials or any customization) cannot be exchanged or returned unless they arrive defective or damaged.

Once your exchange is approved, we’ll email you the next steps.
In most cases, exchanges are processed within 3–5 business days after the returned item is received.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Personalized wallets (engraved with initials or customized details)
  • Gift cards
  • Final sale or clearance items
  • Personalized wallets may only be replaced or refunded if defective upon arrival.

DEFECTIVE OR DAMAGED ITEMS

If you received a defective or damaged wallet:

  1. Email support@wexler.store within 30 days of delivery.
  2. Include your order number and clear photos of the issue.

We’ll cover return shipping and offer a replacement or repair, depending on stock availability.
If a replacement isn’t available, we’ll issue a full refund.

REFUNDS

After your return is received and inspected, you’ll get an email notification.
If approved, your refund will be issued to your original payment method within 5–10 business days.

  • Original shipping fees are non-refundable, unless the return is due to a confirmed Wexler error or defective item.
  • Items that arrive used, damaged, or missing parts may be subject to a partial refund.

WARRANTY CLAIMS

All Wexler wallets include a 100-day warranty covering manufacturing defects such as stitching, zippers, or mechanism issues.
For details, see our Warranty Policy.

SHIPPING COSTS

  • Customers are responsible for return shipping, except for defective or incorrect items.
  • Wexler covers shipping costs for verified defects or exchange errors.
  • For customer-initiated exchanges (color or model changes), a small re-shipping fee may apply depending on location.
  • We recommend using a trackable shipping method for any self-paid return or exchange.

CONTACT US

For returns, refunds, or warranty questions, reach our team at:
📩 support@wexler.store